Delivery Policy
Thank you for shopping with us! We aim to provide a smooth and timely delivery experience. Please read our delivery policy carefully before placing your order.
Order Processing Time
All orders are processed within
**1-3 business days** (excluding
weekends and holidays) after
receiving your order confirmation
email.
* You will receive a notification
when your order has been shipped.
### Shipping Rates and Estimates
* Shipping charges for your order
will be calculated and displayed at
checkout.
* We offer **standard shipping**,
**express shipping**, and other
options depending on your location.
**Estimated delivery times:**
1-10 days business days(Depending
on the delivery Station destination
Please note: Delivery times are
estimates and may vary due to
external factors such as customs
delays or weather conditions.
Shipment Confirmation & Tracking
Once your order has shipped, you
will receive a shipping confirmation
email with a tracking number.
* You can track your order status on
our website or through the carrier’s
tracking system.
### Delivery Address
* Please ensure that your shipping
address is correct at the time of
order.
* We are not responsible for orders
delivered to incorrect addresses
provided by the customer.
Customs, Duties, and Taxes
Alvid Pets is not
responsible for any customs and
taxes applied to your order.
* All fees imposed during or after
shipping (tariffs, taxes, etc.) are the
responsibility of the customer.
Delays
In rare cases, deliveries may be
delayed due to unforeseen
circumstances.
* If your order is significantly
delayed, we will contact you via
email or phone.
Missing or Damaged Items
If your order arrives damaged or
items are missing, please contact
us immediately at info@alvidpet.com , including your order
number and photos of the damaged
item(s).
* We will address the issue promptly.
Contact Us
If you have any questions about
your delivery, please contact us at: